REFUND & CANCELLATION POLICY

KlickApply is a digital subscription and credits service operated by Zignetics Solutions (“we”, “our”, “us”). Because our products are digital and delivered to your account immediately, this policy explains when a purchase can be cancelled or refunded. It applies to all purchases made through klickapply.com.

KlickApply sells two things: credits (used to generate and refine resumes and other AI features) and Pro subscriptions (recurring plans that include a monthly credit allowance and Pro features). Both are digital goods delivered to your account instantly on successful payment. We do not ship any physical items, so no physical return is required or possible.

You can cancel your Pro subscription at any time from Settings → Billing in the app, or by emailing us at [email protected]. When you cancel:

• Your Pro features and any remaining credit allowance stay active until the end of the billing period you have already paid for.
• Your subscription will not renew, and you will not be charged again.
• We do not provide pro-rated refunds for the unused portion of a billing period, except where required by law.

One-time credit packs (top-ups) are added to your balance immediately and are therefore generally non-refundable once the credits have been delivered to your account. We will, however, issue a refund in the following cases:

• You were charged but the credits were not delivered to your account.
• You were charged more than once for the same purchase (a duplicate charge).
• A refund is required by applicable consumer-protection law.

Discounted or promotional purchases (such as the launch offer) are non-refundable except in the case of a duplicate charge or non-delivery, as described above.

If you notice a payment that did not deliver what you paid for, a duplicate charge, or a charge you did not authorise, contact us as soon as possible and we will investigate and refund any amount owed to your original payment method.

Approved refunds are processed through our payment provider, Razorpay, back to your original payment method. Refunds are issued in the currency of the original transaction (INR for customers in India, USD otherwise). Please allow 5–7 business days for the amount to appear on your statement, depending on your bank or card issuer. If a refund reverses purchased credits, the corresponding credits will be removed from your account.

To request a refund or ask about a charge, email [email protected] within seven (7) days of the charge, and include the email address on your account together with the date and amount of the payment. We aim to respond within 2–3 business days.

If you have any questions about this Refund & Cancellation Policy, please contact us at:

Zignetics Solutions
E-1, Paras Estate, Tagore Road,
Opp. Tagore Business Center,
Rajkot, Gujarat 360002, India

[email protected]